229bet Privacy Policy
Your personal information is of the highest importance to us. In this policy we explain how 229bet collects, uses, and keeps your information secure.
229bet ("we", "our", "platform") has established this Privacy Policy ("Policy") so that our users can understand how their personal information is managed. By using the 229bet.lat website, you are considered to have consented to the terms of this Policy. If you disagree with any aspect of this Policy, please refrain from using the platform.
1 Types of Information Collected
When registering on the 229bet platform and using our services, we may collect the following types of personal information. There is a specific and legitimate purpose behind each piece of information we collect.
Identity Information
Full name, date of birth, national ID number or passport number, and identity verification documents with photo. This information is required to complete the KYC (Know Your Customer) process.
Contact Information
Email address, mobile number, and postal address. This information is used to communicate about your account, send transaction notifications, and provide support services.
Financial Information
bKash, Nagad, Rocket, or bank account details (not the full number, only the portion required for the transaction). Deposit and withdrawal history and financial records.
Technical Information
IP address, browser type and version, device identifier, operating system, login time and date, and information about usage patterns.
Gaming and Betting Information
Betting history, gaming activity, win and loss records, preferred games, and details of promotional offer usage.
Communication Records
Live chat conversations, email correspondence, and support ticket details. These records help improve service quality and assist in resolving disputes.
2 Methods of Data Collection
229bet collects user information through various methods. Each method is transparent and carried out on the basis of user consent.
- Direct Registration: Information you provide in the registration form when opening an account with 229bet.
- Identity Verification (KYC): Documents submitted to confirm your identity in order to meet regulatory requirements.
- Financial Transactions: Information provided for payment processing during deposits and withdrawals.
- Automatic Collection: Technical information from your device and browser, cookies, and usage logs are collected automatically.
- Customer Support: Information provided when contacting us via live chat or email.
- Third-Party Sources: Verification of information from legitimate third-party sources where required for fraud prevention or regulatory compliance.
Important: 229bet never stores your full payment card number or bank PIN. All financial transactions are conducted through encrypted and secure channels.
3 Purpose of Data Use
229bet uses your personal information only for the following legitimate purposes. Your information is not used for any unauthorised or unrelated purpose.
Account Management
Creating, verifying, and managing your account; ensuring secure login; facilitating password recovery; and sending account-related notifications.
Processing Financial Transactions
Processing deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer; detecting and preventing fraud.
Legal Compliance and Security
Age verification (confirming 21+), complying with Anti-Money Laundering (AML) policies, identifying suspicious activity, and fulfilling applicable legal obligations.
Customer Service
Providing assistance via 24/7 live chat and email, resolving issues, settling disputes, and improving service quality.
Service Improvement
Analysing platform usability, developing new features, identifying technical issues, and improving the user experience.
Relevant Communications
Sending promotional offers, bonus notifications, and important updates based on your consent. You may opt out of such communications at any time.
4 Data Storage and Security
229bet takes industry-standard technical and organisational measures to ensure the security of your personal information. The security measures we have in place are detailed below.
SSL Encryption
All data transmissions are protected by 256-bit SSL encryption. Your information is transported fully securely over the internet.
Secure Servers
Your information is stored in secure data centres where unauthorised access is strictly controlled.
Access Controls
Only authorised personnel have access to the necessary information. All access is logged and audited.
Regular Audits
Our security measures are regularly reviewed and updated to ensure protection against the latest threats.
Data Retention Period
We retain your personal information for as long as your account remains active. Even after an account is closed, certain information may be retained for a defined period for legal obligations, tax compliance, fraud prevention, or dispute resolution. This period is determined in accordance with applicable law.
5 Sharing Information with Third Parties
229bet never sells your personal information to third parties for commercial purposes. However, in certain circumstances, information may be shared with necessary partners.
- Payment Processors: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, and banking partners.
- Identity Verification Services: Required documents are verified with legitimate identity verification providers as part of the KYC process.
- Technology Service Providers: Trusted technology partners providing hosting, cloud storage, and security services may have access to limited information.
- Legal Authorities: Information may be provided to the relevant authorities when required by court order, legal process, or regulatory investigation.
- Fraud Prevention: Necessary information may be shared with relevant security agencies to prevent money laundering or fraud.
All third-party partners are required to comply with strict confidentiality and security standards. They may use your information only for the specified purpose and may not use it for any other purpose.
6 Cookies and Tracking Technologies
The 229bet website uses cookies and similar tracking technologies. These technologies help improve your browsing experience and ensure the platform functions properly.
Essential Cookies
These cookies are essential for the core functionality of the website. They are used to maintain login sessions, ensure security, and remember language preferences.
Analytics Cookies
Used to analyse patterns of platform usage. This information helps us improve our services and is collected anonymously.
Preference Cookies
Used to remember your personal preferences such as language, notification settings, and interface customisation.
Cookie Controls
You can control or disable cookies at any time using your browser settings. However, disabling certain essential cookies may limit the functionality of the site.
7 Your Rights
As a user of 229bet, you have specific rights regarding your personal information. We respect these rights and endeavour to fulfil your requests within a reasonable time.
- Right to Access: You may request a copy of the information we hold about you at any time.
- Right to Correction: If any of your information is incorrect, you can request that it be corrected.
- Right to Deletion: In certain circumstances, you can request that your personal information be deleted. However, some information may need to be retained due to legal obligations.
- Right to Restrict Processing: In certain circumstances, you can request that the processing of your information be restricted.
- Right to Stop Marketing Communications: You can opt out of promotional emails or notifications at any time.
- Right to Data Portability: You can request to receive your information in a structured, commonly used format.
To exercise the above rights, please contact us by email: [email protected]. We will try to respond to your request within 30 business days of receiving it.
8 Protection of Minors
229bet is strictly a platform for adults. Our services are intended only for individuals aged 21 or older.
We do not knowingly collect or process personal information of anyone under the age of 21. Age is verified at the time of registration, and identity documents are verified in cases of suspicion.
If we are informed that someone under the age of 21 has opened an account, we will immediately close that account and delete all associated information.
9 Policy Changes
229bet reserves the right to update this privacy policy from time to time. If any significant changes are made to the policy, we will take the following steps:
- The "Last Updated" date at the top of this page will be changed.
- Registered users will be notified of the new policy by email.
- A notification about the updated policy may be shown when logging into the website.
- Continued use of the platform after the changes will be considered as your acceptance of the new policy.
We recommend that you review this policy regularly so you can stay up to date on how your information is being managed.
10 Contact
If you have any questions, complaints, or requests regarding this privacy policy, please contact us in the following ways.
Please let us know of any privacy-related concerns you have. We will give your request the highest priority. For more information, you can also visit our Terms & Conditions and Responsible Gaming pages.